We had a broken old Cavitron® that Handpiece Express repaired for our office. It was a difficult diagnosis, and we had to send it back and forth several times, but the Handpiece Express employees were cheerful, ethical, and tenacious. The final fee was extremely reasonable, especially considering the extra time put into repairing this unit. I would highly recommend using Handpiece Express.
Catherine M. De Vos, Office Manager, Glen Park Dental, San Francisco, CA
I have been a very satisfied customer since approximately 1994. Your repairs have always been of the highest quality. If there has been a warranty issue (and there seldom has been) it was always attended to in a professional and expedient manner. I will continue to use your service as long as I am in practice. Thank you again for the great service!
Robert C. Golden, DDS, Oakland, CA
"Whenever I need my handpieces serviced I know I can rely on Glenn Williams at Handpiece Express. I've used Glenn for over ten years. If any handpiece requires more work than routine maintenance I receive a call from Glenn to review the issues and the corresponding charges, and turn around time is typically just a few days. When my handpieces return, I am confident they will perform as well as the the day I bought them from the manufacturer."
Eric S. Citron, D.D.S., Berkeley, CA
Glenn, you and your staff are awesome! Thank you for coming out to the center just to see how we were doing. I really appreciate that you didn’t try to sell me something, or take any of my time for anything other than handpiece servicing. You saw how busy we were and respected that, thank you. As a customer since 1994 when you and Lori first started, I appreciate you keeping your business limited to handpiece repair, and I value the professionalism that you extend to the dental community. Thanks again for your years of honest and consistent hard work. YOU ARE THE BEST!
Rhonda Ocequera, RDA pdi Surgery Center, Windsor, CA
I have been using Handpiece Express for over 10 years and could not be more pleased. The quality of the work and the fast turnaround time is beyond any place I have tried in the past. What I mostly appreciate about your service is the personalization that comes with it. Although we have never socialized much I feel you are a good friend. You are interested in my business and family, and you share with us what is going on in your life. I see you at the conventions (when I drop by to have same day repair of my handpieces) treating everyone with warmth and concern. It is a pleasure to do business with you Glenn, as you exude integrity and honesty.
Adrian Fenderson, DDS Napa, CA
When I needed to send 2 electric handpieces in for factory reconditioning, Handpiece Express set me up with 2 loaner 25LPA’s to use until I got mine back from Kavo. We don’t have that many electrics, so having the use of your loaners kept our office running smoothly.
Greg Larson, DDS San Francisco, CA