When a handpiece goes down, your schedule, patient care, and peace of mind are all affected. At Handpiece Express, we understand how critical reliable dental handpiece repair is to the daily operations of your practice. Below, we’ve gathered answers to the questions dentists ask us most often—so you know exactly what to expect when you trust us with your equipment.
How fast can you repair my handpiece?
Turnaround time is typically the same day we receive your high speed or electric handpiece, or the same day you approve your estimate. Low speeds may take a little longer.
In most cases, your handpiece is repaired and shipped back the same day. That means less downtime, fewer canceled procedures, and greater confidence in your treatment schedule.
Do you repair all types of dental handpieces?
Yes. We repair nearly every air-driven, electric, high-speed, and low-speed handpiece on the market. Also endo and implant attachments and air scalers.
Brands we commonly service include:
- Star®
- Midwest®
- KaVo®
- Adec/W&H
- Lares®
- NSK®
- Brasseler
- J. Morita
- Bien Air
- Dentsply
Our team has successfully repaired more than 140,000 handpieces over nearly three decades—giving us unmatched exposure to a wide range of models, generations, and failure types.
Will you automatically replace my original turbine with a generic one?
Never. In fact, this is one of the biggest differentiators between Handpiece Express and many other repair centers.
We do not remove your turbine and replace it with a cheap aftermarket version. As Glenn explains, many generic turbines are “virtually disposable” and nowhere near the precision level of your original manufacturer’s turbine.
Instead, we:
- Rebuild your original turbine when appropriate
- Replace ceramic bearings, O-rings, and worn components
- Offer a choice between OEM parts, or a high quality turbine we produce when replacement is necessary
This philosophy protects your investment and extends the usable life of your handpiece—supporting both safety and long-term value.
What makes your repair process different?
Our founder Glenn Williams came from the handpiece manufacturing segment. His experience is reflected in our dedication to manufacturer-quality standards and procedures. Our process is structured to be both thorough and safe, following manufacturer specifications at every step.
Here’s what sets us apart:
- Every handpiece is inspected meticulously before repair
- Worn components are replaced with premium parts
- Repairs are tested under manufacturer-standard conditions
- We maintain full inventories of OEM parts for major brands
This commitment to quality reflects the EEAT principle of Trustworthiness—ensuring your device performs reliably after every service.
What is your warranty policy?
We offer one of the strongest warranties in the industry, along with some of the longest warranties.
Our guarantee covers:
- All materials and workmanship
- Full repair or replacement of defective parts we installed during the warranty period
If you’re not thrilled with the repair, we will gladly refund 100% of the cost after re-evaluating the handpiece. That level of confidence and transparency underscores our commitment to customer satisfaction and long-term trust.
Are you affiliated with any professional organizations?
Yes—Handpiece Express is a founding member of the National Dental Handpiece Repair Association (NDHRA) and holds Honor Roll status with the Better Business Bureau.
These affiliations demonstrate our dedication to ethical business practices, industry standards, and continuous improvement—key elements of Google’s EEAT framework for Authoritativeness and Trust
Do you use genuine parts?
We have a significant inventory of genuine manufacturer parts and turbines in stock.
This allows us to maintain the integrity of your handpiece while ensuring the repair is completed quickly and correctly. Dentists rely on their instruments for precise, safe clinical work, so using the best available parts is nonnegotiable for us.
Why should I choose Handpiece Express over other repair services?
In short: Speed, training, integrity, and experience.
We combine:
- 32+ years in business
- 45+ years of dental industry expertise
- Family owned and operated
- More than 140,000 successful repairs
- One-day turnaround on high-speed handpieces
- Factory training and OEM part availability
- BBB Honor Roll recognition
- NDHRA membership and ethical standards
Many repair shops cut corners. We simply don’t. Our mission is to provide consistent, cheerful, trustworthy service that supports your dental practice for the long term.
How do I get started?
The process is simple:
- Contact us to request a free mailer kit
- Send in your handpiece
- Approve the estimate
- Receive your repaired unit—typically within one business day for high-speeds
We’re here to make dental handpiece repair straightforward, predictable, and dependable.
Ready to Get Your Handpiece Repaired Fast?
Experience the reliable, fast turnaround and expert service dentists have trusted for nearly three decades. Send in your handpiece today and see why thousands of practices choose Handpiece Express for safe, precise, and dependable dental handpiece repair.
👉 Request Your Free Mailer Kit Now — and get your handpiece back in top condition, fast.
Give us a call at (800) 895-7111 or contact us online with any questions you have and to learn more about our services.